Trillion Scores Top Customer Satisfaction Ranking in Telecommunications Industry for its VoIP and Broadband WAN Services
Annual customer satisfaction survey conducted by an independent agency reveals Trillion’s
“Net Promoter Score” on par with Apple, Amazon and Google
AUSTIN, Texas (July 29, 2009) – Trillion Partners Inc., one of the nation’s largest providers of Priority 1 E-Rate eligible Voice over IP (VoIP) services and broadband wide area network (WAN) services for the K-12 education market, has earned the highest customer satisfaction rating among the telecommunications providers measured.
Over the past four years, Trillion has commissioned CSM, Inc., an independent, internationally recognized research firm, to conduct an annual customer satisfaction and loyalty survey to assess its services and benchmark against industry standards. The survey followed standard research methods with a margin of error of plus or minus 0.3 percent.
The 2009 customer satisfaction survey revealed:
- The overall customer satisfaction rating for Trillion was 9.01 on a scale of 1-10.
- Trillion ranks in the top three percent of all CSM business-to-business technology clients, far exceeding the average business-to-business provider score of 7.5.
Trillion Net Promoter Score on par with Apple, Amazon and Google
A key measurement of customer loyalty is the “Net Promoter Score,” which is the percentage of the highest scores (promoters who rate a company 9-10) for a brand, less the percentage of the lowest scores (detractors who rate a company 1-6). When compared to companies with published Net Promoter Scores, Trillion received the highest score among all of the telecommunications providers, including the largest industry brands. Trillion’s Net Promoter Score was 76 percent, while the closest telecommunications competitor earned a 45 percent score. The telecom industry as a whole earned a Net Promoter Score of negative 7 percent. Trillion’s score of 76 percent was on par with Apple, Google and Amazon.
Company1 |
Net Promoter Score |
USAA (#1 Ranking) |
89 |
Apple |
77 |
Trillion |
76 |
Amazon |
74 |
71 |
|
Next Closest Telecom Provider |
45 |
Telecommunications Industry |
-7 |
Educator demand for digital education resources and Web-based applications has rapidly grown over the past several years as schools strive to provide students with a 21st century education. More than 1,000 schools across the United States, serving over 600,000 students, rely on Trillion’s services to provide a secure, reliable telecommunications infrastructure and 24/7 network monitoring and management.
“One of the cornerstones of our company value system is that we are customer driven,” explained Bear Poth, president and CEO of Trillion. “The school districts we support are the lifeblood of our company. Partnering with districts to provide solid telecommunications services that will support a 21st century learning environment is the top priority for every employee in our company.”
All of Trillion’s services are backed by a service level agreement, demonstrating the company’s commitment to complete customer satisfaction. To learn more about Trillion, go to www.trillion.net.
About Trillion Partners
Headquartered in Austin, Texas, Trillion Partners Inc. is one of the leading provider of Priority 1, E-Rate-oriented broadband WAN and VoIP services for the education market. Trillion’s WAN services include network design, installation and management using state-of-the-art licensed wireless and fiber technologies to ensure 24/7 availability and performance. Trillion's VoIP services, based on the ShoreTel platform, enable districts to take advantage of the advanced features of VoIP without the responsibility of day-to-day management. Trillion enables 21st century learning by providing districts with the core communications infrastructure required to deliver education technology applications key to student success in the classroom. Serving more than 1,000 schools across the United States, Trillion is one of the largest national service providers of VoIP and broadband WAN services for K-12 education. For more information, visit www.trillion.net or phone (512) 334-4100.
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Media Contacts:
- Renaye Thornborrow, Trillion Partners, renaye.thornborrow@trillion.net, 512-334-4076
- Kristen Plemon, C. Blohm & Associates, kristen@cblohm.com, 608-839-9805
Trillion data were measured by CSM. Other data were reported by Satmetrix.com and published in March 2009 (http://www.satmetrix.com/satmetrix/news_events.php?page=1&pid=72). The names, trademarks, and logos of Apple, Amazon, Google, CSM, and Satmetrix.com are the property of their respective owners.
