Why Trillion picked ShoreTel for our Priority 1 E-Rate VoIP services |
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As a service provider, Trillion picks best-in breed technologies to build our services. We evaluated all of the major VoIP solutions on the market including Cisco, Avaya, Nortel, and MiTel and selected ShoreTel as our strategic VoIP technology partner. They won our evaluation hands down.
There are several key differentiators that make ShoreTel stand out:
Only Pure IP Telephony Solution built as one integrated solution
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ShoreTel is the only vendor with a pure IP telephony solution built from the ground up as a totally integrated VoIP solution. Unlike legacy VoIP providers that "IP enabled" their existing solution or Cisco that built a solution through company acquisitions, ShoreTel started with a "clean sheet of paper" designing a tightly integrated and elegant VoIP solution that works and is easy to use.
ShoreTel has consistently won industry award for their VoIP solution
- For four years in a row, ShoreTel has received the highest ratings for quality, reliability and end user satisfaction – beating Cisco, Avaya and Nortel hands down in every category. This annual study is conducted by Nemertes, an independent firm that surveys customers who have deployed VoIP.
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- For two years in a row, ShoreTel has won "Best in VoiceCon"
ShoreTel is based on a unique distributed architecture
- The ShoreTel system is a fully distributed IP telephony system with no single point of failure. The result is a single-image system across all geographies, with complete feature transparency. Gone are the days of multiple PBXs, voice mail systems, automated attendants, and Automatic Call Distribution (ACD) systems.
All Sites receive the same features and functionality regardless of size
- Unlike other platforms that offer one solution for satellite offices and another solution for large corporate offices, the ShoreTel solution enables all sites to receive the same features and functionality regardless of their size. So the two phones in the gymnasium office will have the same features and functionality as the 500 phones in the central campus. This is very unique in VoIP solutions.
Extensive features and functionality are included
- The solution includes extensive features and functionality as part of the solution that many vendors charge extra for. These include features such as three-way conferencing, desktop call manager (powerful windows-based application that allows users to control their phone, access and online directory, use speed dial, view call history and more; Unified Messaging which integrates voicemail with MS Outlook to enable voicemail messages to be accessed via the inbox without integrating with Exchange; and more.
Very Easy to Use
- End user administration is very simple and centralized via a web application. This the IT Director to make simple changes to any phone anywhere in the district within minutes from his or her desk without having to travel onsite or dispatch a vendor to make the change.
ShoreTel delivers industry-leading Customer Satisfaction
- Like Trillion, ShoreTel is fanatical about customer satisfaction. They pole their customers every year to ensure they are happy with their solution and the service they receive from their partners.
